When IT becomes everyone’s second job
A new employee needs access. A laptop needs attention. A vendor needs someone who understands the environment. HEDAR can bring these recurring tasks into an agreed support relationship.
Managed IT
Give everyday IT a clear owner.
Managed IT support helps your team get help, keep administration organized and plan ahead as your organization changes.
What your agreement can cover
Remote help desk and end-user support; user onboarding and offboarding; Microsoft 365 administration; supported device inventory and management; operating-system and approved application patch coordination; vendor coordination; and periodic technology planning.
Start with a shared understanding
We review users, devices, sites, applications and current support arrangements. Together, we define responsibilities, document the supported environment and identify work needed before ongoing service begins.
Know what is included
Coverage, response expectations, onsite needs and escalation arrangements belong in your agreement. Onboarding, remediation, major projects, hardware, software and third-party fees are separate unless explicitly included. No response or uptime guarantee is implied.
FAQ
Questions, answered
Is every IT service included in a monthly agreement?
No. Each agreement specifies its included services and exclusions. Major projects and third-party costs are generally scoped separately.
Can support change as our team grows?
We can review changes in users, devices, locations and responsibilities, then agree any required scope or fee changes.
Related services
Ready to Get Started?
We'd love to hear from you
Whether it's a complex infrastructure project or a simple support question, HEDAR Technology is there for you.